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"type" : "AbstractNumber", "item" : { "type" : "AgentGroupId", "agentAssignedStage" : false } }, "initialCustomerID" : { "type" : "AbstractString", "item" : { "type" : "InitialCustomerID" } }, "conversationID" : { "type" : "AbstractString", "item" : { "type" : "ConversationID" } }, "targetAgentAttributes" : { "type" : "AbstractString", "item" : { "type" : "TargetAgentAttributes", "value" : null } }, "brAttributes" : { "type" : "AbstractString", "item" : { "type" : "BusinessRuleAttributes", "value" : null } }, "visitorAttributes" : { "type" : "AbstractString", "item" : { "type" : "AsString", "item" : { "type" : "AbstractMap", "item" : { "type" : "CurrentVisitorAttributes", "urlEncode" : true } } } }, "queueThreshold" : { "type" : "ObjectAccess", "object-id" : "evt.rule", "js-func" : "52685ba7bb305c67c7e6a50601b6f13f" } }, "end" : "end" }, "type" : "ComRemoteType" }, "logOnError" : true, "resendOnError" : false } ] } ], "active" : true } }, { "type" : "base-rule", "rule" : { "id" : 820, 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"SetStringVar", "varID" : "interactedChatID", "str" : { "type" : "ChatId", "value" : "" } }, { "type" : "FireCustomEvent", "eventName" : "IncStateFunnelTransition", "evt-data-def" : { "type" : "EvtDataDef", "value" : { "newState" : { "type" : "AbstractString", "item" : { "type" : "ConstantRef", "cName" : "INC_STATE_INTERACTED" } } } } }, { "type" : "SetBooleanVar", "varID" : "incExempt", "cond" : true }, { "type" : "SendData", "com-remote" : { "value" : { "webResourceRef" : "INC_EVENT_URL", "list" : { "evt" : { "type" : "AbstractString", "item" : { "type" : "ConstantRef", "cName" : "INC_STATE_INTERACTED" } }, "siteID" : { "type" : "AbstractNumber", "item" : { "type" : "SiteId", "siteId" : null } }, "pageID" : { "type" : "AbstractNumber", "item" : { "type" : "PageId", "pageNum" : { "idx" : 0 } } }, "customerID" : { "type" : "AbstractString", "item" : { "type" : "CustomerId", "value" : null } }, "incrementalityID" : { "type" : "AbstractString", "item" : { "type" : "IncrementalityId", "value" : null } }, "sessionID" : { "type" : "AbstractString", "item" : { "type" : "SessionId", "value" : null } }, "brID" : { "type" : "AbstractNumber", "item" : { "type" : "BusinessRuleId", "value" : null } }, "chatID" : { "type" : "AbstractString", "item" : { "type" : "ChatId", "value" : "" } }, "businessUnitID" : { "type" : "AbstractNumber", "item" : { "type" : "BusinessUnitId", "value" : null } }, "agentGroupID" : { "type" : "AbstractNumber", "item" : { "type" : "AgentGroupId", "agentAssignedStage" : true } }, "initialCustomerID" : { "type" : "AbstractString", "item" : { "type" : "InitialCustomerID" } }, "conversationID" : { "type" : "AbstractString", "item" : { "type" : "ConversationID" } }, "targetAgentAttributes" : { "type" : "AbstractString", "item" : { "type" : "TargetAgentAttributes", "value" : null } }, "brAttributes" : { "type" : "AbstractString", "item" : { "type" : "BusinessRuleAttributes", "value" : null } }, "type" : { "type" : "ObjectAccess", "object-id" : "CHM", "js-func" : "9eec2171611b01c4b96abc9115443bb1" } }, "end" : "end" }, "type" : "ComRemoteType" }, "logOnError" : true, "resendOnError" : false } ] } ], "active" : true } }, { "type" : "base-rule", "rule" : { "id" : 850, "name" : "Set Service Missed Rule", "variables" : [ ], "when" : [ { "type" : "event", "event" : { "id" : "onServiceMissed" } } ], "condition" : { "type" : "StringCompare", "string" : { "type" : "AsString", "item" : { "type" : "ObjectAccess", "object-id" : "evt", "js-func" : "b9ab365b0ab4fd46997dc53c405d8ea0" } }, "string-compare" : { "type" : "StringCompare", "op" : "equals", "ignore-case" : false, "content" : "POPUP" } }, "actions" : [ { "type" : "SetNumberVar", "varID" : "svcMissed", "num" : { "type" : "abstract-item", "item" : { "type" : "ObjectAccess", "object-id" : "evt.rule", "js-func" : "afc2924a4ec6f2848563a1314eed6956" }, "js-fun" : "parseFloat" } } ], "active" : true } }, { "type" : "base-rule", "rule" : { "id" : 855, "name" : "Clear Service Missed Rule and 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"onCustomerMsg" } }, { "type" : "event", "event" : { "id" : "onPageLanding" } }, { "type" : "event", "event" : { "id" : "onQueueWaitMsg" } } ], "condition" : true, "actions" : [ { "type" : "SetNumberVar", "varID" : "siteT", "num" : { "type" : "ArithmeticOperation", "op" : "+", "numbers" : [ { "type" : "VariableRefType", "varId" : "siteT", "isVarGetValue" : true }, { "type" : "ArithmeticOperation", "op" : "-", "numbers" : [ { "type" : "abstract-item", "item" : { "type" : "AbstractNumber", "item" : { "type" : "DateDiff", "date1" : { "type" : "VariableRefType", "varId" : "ltt", "isVarGetValue" : true }, "date2" : { "type" : "VariableRefType", "varId" : "lst", "isVarGetValue" : true }, "inStr" : "1000" } }, "js-fun" : "parseFloat" }, { "type" : "VariableRefType", "varId" : "sesT", "isVarGetValue" : true } ] } ] } }, { "type" : "SetNumberVar", "varID" : "sesT", "num" : { "type" : "abstract-item", "item" : { "type" : "AbstractNumber", "item" : { "type" : "DateDiff", "date1" : { "type" : 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"js-fun" : "parseFloat" } } ] }, "actions" : [ { "type" : "SetNumberVar", "varID" : "cfl", "num" : { "type" : "abstract-item", "item" : { "type" : "ObjectAccess", "object-id" : "evt", "js-func" : "03e3f83283ab17b9cd9762ae4596729e" }, "js-fun" : "parseFloat" } } ], "active" : true } }, { "type" : "base-rule", "rule" : { "id" : 986, "name" : "Update Assigned Agent On Transfer", "variables" : [ ], "when" : [ { "type" : "event", "event" : { "id" : "onAgentAssigned" } } ], "condition" : { "type" : "And", "value" : [ { "type" : "Exists", "item" : { "type" : "AbstractNumber", "item" : { "type" : "VariableRefType", "varId" : "incState", "isVarGetValue" : true } }, "defaultValOnError" : false, "logOnEvaluationError" : true }, { "type" : "StringCompare", "string" : { "type" : "VariableRefType", "varId" : "incState", "isVarGetValue" : true }, "string-compare" : { "type" : "StringCompare", "op" : "equals", "ignore-case" : false, "content" : { "type" : "ConstantRef", "cName" : "INC_STATE_ASSISTED" } } } ] }, "actions" : [ { "type" : "ConditionalAction", "condition" : { "type" : "Exists", "item" : { "type" : "AbstractString", "item" : { "type" : "AgentId", "value" : null } }, "defaultValOnError" : false, "logOnEvaluationError" : true }, "if-do" : [ { "type" : "SetStringVar", "varID" : "assistAgt", "str" : { "type" : "AgentId", "value" : null } } ] } ], "active" : true } }, { "type" : "base-rule", "rule" : { "id" : 990, "name" : "sale state transition listener rule", "variables" : [ ], "when" : [ { "type" : "custom-event", "event" : { "id" : "SaleStateTransition" } } ], "condition" : true, "actions" : [ { "type" : "SendData", "com-remote" : { "value" : { "webResourceRef" : "JASPER_ETL", "obj" : { "member" : [ { "memberId" : "_domain", "memberItem" : { "type" : "AbstractString", "item" : "sale" } }, { "memberId" : "evt", "memberItem" : { "type" : "AbstractString", "item" : "state-change" } }, { "memberId" : "customerID", "memberItem" : { "type" : "AbstractString", "item" : { "type" : "CustomerId", "value" : null } } }, { "memberId" : "initialCustomerID", "memberItem" : { "type" : "AbstractString", "item" : { "type" : "InitialCustomerID" } } }, { "memberId" : "conversationID", "memberItem" : { "type" : "AbstractString", "item" : { "type" : "ConversationID" } } }, { "memberId" : "siteID", "memberItem" : { "type" : "AbstractNumber", "item" : { "type" : "SiteId", "siteId" : null } } }, { "memberId" : "pageID", "memberItem" : { "type" : "AbstractNumber", "item" : { "type" : "CurrentPageId", "value" : null } } }, { "memberId" : "oldSaleState", "memberItem" : { "type" : "ObjectAccess", "object-id" : "evt", "js-func" : "7abef8ec20799949e4f07ea56d51d22a" } }, { "memberId" : "saleState", "memberItem" : { "type" : "AbstractNumber", "item" : { "type" : "VariableRefType", "varId" : "saleState", "isVarGetValue" : true } } }, { "memberId" : "sessionID", "memberItem" : { "type" : "AbstractString", "item" : { "type" : "SessionId", "value" : null } } }, { "memberId" : "assistChatID", "memberItem" : { "type" : "AbstractNumber", "item" : { "type" : "VariableRefType", "varId" : "assistChatID", "isVarGetValue" : true } } }, { "memberId" : "chatID", "memberItem" : { "type" : "AbstractString", "item" : { "type" : "ChatId", "value" : "" } } }, { "memberId" : "oldAssistAgt", "memberItem" : { "type" : "ObjectAccess", "object-id" : "evt", "js-func" : "03fb9bf0df5fe5e250e13a02a0c57443" } }, { "memberId" : "assistAgt", "memberItem" : { "type" : "ObjectAccess", "object-id" : "evt", "js-func" : "165ca50ebac419df75132011bf4867eb" } } ], "type" : "ObjectCreate" }, "end" : "end" }, "type" : "ComRemoteType" }, "logOnError" : false, "maxResendTimes" : 20, "timeout" : 5000, "resendOnError" : true } ], "active" : true } }, { "type" : "base-rule", "rule" : { "id" : 900, "name" : "EmailService", "variables" : [ ], "when" : [ { "type" : "custom-event", "event" : { "id" : "SendSurveyAlert" } } ], "condition" : true, "actions" : [ { "type" : "JsFunctionResultType", "params" : { "type" : "abstract-list-item", "value" : [ { "type" : "ObjectAccess", "object-id" : "ROM", "js-func" : "2ab3e8c8b1582343bc7f8aae9d9dfa6b" }, { "type" : "ObjectAccess", "object-id" : "evt", "js-func" : "f043cbe7b5ca8034d57c5286f4d1fee3" }, { "type" : "AbstractString", "item" : { "type" : "AsString", "item" : { "type" : "ObjectAccess", "object-id" : "urls", "js-func" : "af01d16396b080479a130e2c2b4ea969" } } } ] }, "abstrFunc" : { "type" : "JsFunctionByName", "jsFnName" : "sendRequestToEmailApiController" } } ], "active" : true } }, { "type" : "base-rule", "rule" : { "id" : 901, "name" : "ACIFReady", "variables" : [ ], "when" : [ { "type" : "custom-event", "event" : { "id" : "StorageReady" } } ], "condition" : true, "actions" : [ { "type" : "SetBooleanVar", "varID" : "isACIFReady", "cond" : true } ], "active" : true } } ], "vars" : [ { "type" : "NumberVariable", "name" : "loyalty", "default" : 0, "resource-id" : "state", "short-name" : "_loy" }, { "type" : "StringVariable", "name" : "sesID", "default" : null, "resource-id" : "session", "short-name" : "_ssID", "fnCast" : false, "fnSer" : false, "maxSize" : 30 }, { "type" : "DateVariable", "name" : "ltt", "default" : null, "resource-id" : "session", "short-name" : "ltt" }, { "type" : "DateVariable", "name" : "lco", "default" : null, "resource-id" : "state", "short-name" : "lco" }, { "type" : "DateVariable", "name" : "fst", "default" : null, "resource-id" : "state", "short-name" : "fst" }, { "type" : "DateVariable", "name" : "lst", "default" : null, "resource-id" : "state", "short-name" : "lst" }, { "type" : "NumberVariable", "name" : "freq", "default" : null, "resource-id" : "state", "short-name" : "_f" }, { "type" : "NumberVariable", "name" : "sesT", "default" : null, "resource-id" : "session", "short-name" : "_sT" }, { "type" : "DateListVariable", "name" : "nSesT", "default" : [ ], "resource-id" : "state", "maxEntr" : 5, "short-name" : "_ssQ" }, { "type" : "NumberVariable", "name" : "siteT", "default" : null, "resource-id" : "state", "short-name" : "_sesT" }, { "type" : "NumberVariable", "name" : "saleValue", "default" : null, "resource-id" : "state", "short-name" : "_slV" }, { "type" : "StringListVariable", "name" : "nSalesID", "default" : [ ], "resource-id" : "state", "short-name" : "_slq" }, { "type" : "NumberVariable", "name" : "chatCnt", "default" : 0.0, "resource-id" : "state", "short-name" : "_cct" }, { "type" : "NumberVariable", "name" : "salesQualificationCount", "default" : 0.0, "resource-id" : "state", "short-name" : "_sqc" }, { "type" : "DateVariable", "name" : "soldDT", "default" : null, "resource-id" : "vital", "short-name" : "_sdt" }, { "type" : "DateVariable", "name" : "oldSoldDT", "default" : null, "resource-id" : "tmpVars", "short-name" : "_osQ" }, { "type" : "StringVariable", "name" : "assistAgt", "default" : null, "resource-id" : "vital", "short-name" : "_aa", "fnCast" : false, "fnSer" : false, "maxSize" : null }, { "type" : "StringVariable", "name" : "oldAssistAgt", 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